YOUR CX TOOLKIT
NavigateCX is an ecosystem to help ambitious individuals progress their career in the field of Customer Experience & Customer Service.
Certification Programmes
Introducing the most advanced & comprehensive Customer Centricity Education Curriculum in the industry - world class training supported by online lessons and virtual workshops led by global CX experts, practitioners & thought leaders.
CXSA Membership
Build connections with industry peers & thought leaders - Participate in discussions, webinars & interest groups - Access to exclusive webinars, events & conferences - Industry news, thought leadership articles & white papers, videos & interviews, tools & resources.
CXSA Signature Series
A range of 2-day programmes offering deeper learning across a number of specific themes with leading subject specialists. Each is grounded in the core principles & approaches from our Certified Curriculum whilst also expanding into particular areas of focus in much greater detail to build additional capability & expertise.
Recognition and Awards
A range of awards, recognition opportunities & profile-building showcases that spotlight excellence & next practice across the Experience Ecosystem: from Customer Experience, Patient Experience & Customer Service through to CX Leadership.
Conferences, Webinars & Events
Take part in discussions with industry professionals - Participate in interactive polls, surveys and online chats - Access to special webinars, forums and interest groups - Receive exclusive promotions, discounts & earlybird offers.
Learning Resources
CXSA members get access to White Papers, Case Studies, Thought Leadership Articles, Books, Discussion Forums, Online Courses, Certification Opportunities, Learning Labs, Career Mentorship and a whole lot more.